JBH Hospitality Journal
Hospitality Insights
Deeper dives into guest psychology, effective communication, and intentional design. Full essays and evolving thoughts live on our Substack.
Vendor Communication and the Unwritten Rules
Exploring the subtle nuances of professional relationships in hospitality and the unspoken expectations that drive successful vendor partnerships.
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Lost in Translation
A deep dive into guest psychology and the common communication gaps that occur when design intent doesn't meet physical reality.
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Behind the Behavior
Understanding the psychological drivers behind guest actions and how intentional staff training can shift the emotional landscape of a room.
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Still Here
A reflection on resilience in the service industry and finding sustainable ways to maintain passion in high-pressure environments.
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Subscribe for deeper dives into hospitality psychology, guest behavior, and intentional design.